Balans Home Care in Oosterhout has been barred from accepting new clients for the time being by the Health and Youth Inspectorate (IGJ), which said the company had not improved enough after earlier interventions. The IGJ found shortcomings including inadequate staff deployment, inaccurate personnel expertise records, unsafe medication administration and insufficient incident reporting. During a follow-up inspection in May, four of six reassessed standards still had not been met.

The IGJ said the organisation’s leadership lacked sufficient knowledge and ability to manage the quality and safety of care effectively, and that clients remained at risk. The company has six weeks to meet the requirements or face a €100,000 penalty. The inspectorate is monitoring compliance and may take further action if necessary.