A malfunction in an Enexis system has prevented meter readings from being passed on to energy suppliers. As a result, consumption overviews in suppliers’ apps are not up to date and customers have received warning emails.

The problem began on Thursday and affects only Enexis’s service area, including Brabant, Limburg, Overijssel, Drenthe and Groningen. Enexis said the readings still arrive at the grid operator but are queued, and it hopes to resolve the malfunction overnight from Wednesday to Thursday with a software update.