Albert Heijn, Etos and Gall & Gall have experienced an IT incident since Sunday, prompting the precautionary shutdown of several systems. Their websites, apps and customer service are unavailable, and online orders cannot be delivered. The cause is unclear and it is not yet known when services will be restored; the companies are investigating and working to restore them.

Physical shops remain open and checkouts and nationwide promotional offers work. Savings features tied to the AH app, including purchase stamps and the personal Bonus card, do not work. Electronic shelf labels may still show last week’s promotional prices, meaning the displayed shelf price can differ from the checkout price. A single report said customers missing personal discounts will be compensated and should keep their receipts.